Professional Experience.

End-User Support Specialist (Desktop Support Engineer)           Dec 2018 – At present
Datacom, New Zealand.

Key responsibilities:

  • Working closely with customers to troubleshoot and resolve reported issues, requests, and problems.
  • Creating excellent working relationships with customers and internal team.
  • Demonstrating a high level of customer service.
  • Remotely installing, configuring and supporting Windows based laptops and desktops.
  • Supporting Microsoft Office suite and other software.
  • Account (AD), Exchange Mailbox and Antivirus administration


Junior Desktop Support Engineer                                                                         Feb 2018 – Apr 2018
Techbox, New Zealand.

Key responsibilities:

Tech Support, Network & Server Administration

  • Enable the IT needs of clients to be met with a high standard of professionalism.
  • To provide 1st line technical support to internal and external customers.
  • To provide onsite, technical support for industry-standard hardware and software,
    monitoring and consulting
  • To refer and liaise, if necessary, with other internal or external technicians to
    complete jobs and projects.
  • Follow and update procedures, documentation, and systems
  • To complete regular checks of the internal and customer serving systems and
  • To ensure and guarantee the up-time and performance of the companies servers and
    networks on an ongoing basis
  • To troubleshoot any issues rapidly and restore operation swiftly in the event of problems


ICT Sales Assistant (Direct Sales)                                          Jun 2017 – Dec 2017
Spark, New Zealand.

Key responsibilities:

  • Face of spark residential and new customers, visiting their homes and providing end to end sales and technical support
  • Demonstrating a plan or service, or hardware to customers
  • Making appointments, following up and providing support for customers who require more time to make a decision or need some technical advice
  • Administrator works at the end of the day for sales reports

IT Internship                                                                    Mar 2017 – May 2017
Sealord Group Ltd, Nelson.

Key responsibilities:

  • Build PC, laptop, Surface Pro using UEFI boot (Windows 10, Office 2016)
  • User profiles – find out from a user or from logs what is required (software, drive mappings, printers, etc). Set up profile –  add printers, map drives, configure MS Office Applications, IP Telephony, install and configure  other applications via Software Centre or MSI
  • Set up physical equipment – laptop, screens, PC, tablet (Surface Pro) with docking station, extra monitors. Configure monitors and screen resolution as required for different setups
  • Resolution of hardware issues – eg sound, monitors
  • Testing as required – eg docking stations, screen resolution
  • Liaison with a variety of staff to resolve issues, set up equipment etc

Learning & observation:

  • Day to day observation of ServiceDesk – logging calls, communicating with customers, problem-solving, remote access, observing the variety of incoming calls (incidents, requests, audits, maintaining accurate information, publishing useful articles, accessing knowledge-base)
  • Introduction to the basic principles of ITIL and Service Desk best practice
  • Exposure to some of the cultural aspects of ServiceDesk work (eg communication, punctuality, accuracy, finding information quickly)


Long Life Assistant (Part-time)                           Apr 2016 – June 2017
Countdown Trafalgar Park, Nelson.

Key responsibilities:

  • Assisting in the preparation and production of products to company specified guidelines and time frames
  • Filling and maintaining the presentation of stock
  • Ensuring customers are served in a friendly and efficient manner
  • Working cooperatively in a team environment
  • Abiding by company policies and procedures in relation to Occupational Health and Safety (OH&S) and Food Safety to ensure a safe working environment for customers, staff and contractors

Volunteer Information Technology Assistant (Voluntary Job)       Sep 2016 – Dec 2016

Nelson Tasman Hospice, New Zealand

 Key responsibilities: 

  • Upload and categories file in the server
  • Computer/ database administration and possibly some data entry
  • Assistance with managing a database, reporting systems, and analysis.
  • Word processing and /or Desktop publishing


L1 Computer Support Technician                                                    Jan 2014 – Aug 2015

Urgent Printer, Kolkata, India

 Key responsibilities:   

  • Diagnose PC errors and provide technical support.
  • Troubleshoot software, hardware, and network issues.
  • Train end-users how to set up and use new technologies.
  • Backup and restore an organization’s data files and folders.
  • Install, configure and upgrade PC software and operating systems.
  • Clean and repair computer hardware, such as keyboards and printers.
  • Remote IT help desk specialists provide technical support over the telephone or the internet.
  • Remote help desk technicians may use specialized help desk support software to take remote access.